Workflow Action - Utility - Write to Interactions

Action:

Write to Interactions

Category:

Utility

Version:

v7.0

Content:

This activity will write a record in the interactions table for the person you specify. Interactions can be as varied as "called", "visited the website", etc. (check the documentation for a refresher). You can write to any interaction channel (or create a new one—be careful!) and specify the Component any way you'd like. You can also provide the summary, data, and entity as appropriate to populate the interaction record. Lastly, you can specify the DateTime of the interaction, and store the created interaction for use later in your workflow.

In v14, in addition to a CurrentPerson lava object, there is also a new CurrentVisitor object which represents a person who is not yet known (not logged in). We just wanted to remind you about this in case you were trying do record an interaction for that 'person alias'.v14.0