Workflow Action - Communications - SMS Communication Process Response

Action:

SMS Communication Process Response

Category:

Communications

Version:

v8.0

Content:

This action creates an SMS Response message with the From and To number you specify.

This is not for sending a message out (use the SMS Send action for that). This action lets the workflow admin create an incoming message into the Person-to-Person SMS system.

For example, say you have a text-to-workflow set up to handle certain incoming keywords. With SMS Communication Process Response, if no keyword is found, the workflow injects the message into the person-to-person text system.

If the SMS system returns an error, the error message will be placed in the Error Attribute. Currently, the only error that would be returned is the standard 'Could not deliver' message. Consider checking to see if the value is non-blank, and if so, send it as a response to the user.