Rock U - Assessments - Conflict Profile

Transcribed Video Content

The conflict profile is one of the five assessments available in Rock and it gives you insight in to how an individual believes that they'll react in conflict scenarios and insight into how they may actually deal with conflict in your organization. So as with any of the five assessments in Rock, if you want an individual to take the conflict profile assessment you'll go to the person profile page and under the actions menu you'll see a request assessment link. If you click on that you'll be able to send an assessment request to an individual. You can send it for one assessment or for all five or anything in between, whatever it is you want them to take. You can also optionally include a custom message to the individual that they'll receive in their email. Or if you want to send an assessment request to large volumes of people instead of individuals, you can use the communication wizard to send a request to a group or to a list of people. However you go about it, the individual will ultimately end up going to your external website. They'll click on the My Account link and from the My Account page they'll be able to take any of the assessments. There's an area for them along the right hand side of the screen there. And so in our case, we're gonna have our individual take the assessment for the conflict profile which will bring them to the instructions page for the conflict profile assessment and it'll give the individual instructions on what to expect and how to take the test. Now the conflict profile itself is distinguished from other assessments by how it's formatted which is a single statement that the individual will read and then they'll react or respond to that statement by indicating that they either strongly disagree, disagree, agree or strongly agree with the statement. Now we're not gonna go through all of the questions in the assessment but once the person finishes they'll immediately be able to see their results. Not only will the person be able to see their results but you and your staff will also be able to see the person's results. Now, here in this shot we see the person's modes and where they scored for each of the five modes associated with the conflict profile assessment. Now those modes will later get combined into themes and we'll talk about that for in a minute but let's first talk about each of the five different modes. Now, the first one is the winning mode and the winning mode prefers competing over cooperating. They just wanna be right and get their way. The resolving mode is a little bit different. They want to work with the other person or group or team to find the best solution. Whatever the best solution is regardless of who's right or who's wrong or whose idea it is, they just want the best solution. Someone who scores high in the compromising mode wants to find a middle ground in the conflict and so not everybody's gonna get everything they want but if they're gonna try and find a way to kinda meet in the middle. The fourth mode in which a person might score high is the avoiding mode and as you might have guessed, that means that the person simply doesn't wanna deal with the conflict. Maybe it'll resolve itself by virtue of being ignored but regardless, they're just gonna try to avoid it at all costs. Last but not least, we have the yielding mode and the yielding mode reflects someone who simply wants to give in to perhaps another person's desires. It might be a mode that's distinguished by the person saying, hey, whatever your idea is, whatever you want, we'll just do it your way regardless of if that's the best solution or the solution that the individual may prefer. So, not everybody will approach conflict with a single mode. Usually people will approach conflicts with a combination of modes and that's where themes come in. And there are three themes. The first one is the solving theme which is a combination of the resolving and the compromising modes. The second theme is the accommodating theme which is of the avoiding and the yielding modes. And last but not least is the winning theme which is all on its own and it's just the winning mode. And each of these themes contains within them the individual characteristics of the individual modes that comprise them and they each give you insight again into how an individual will approach conflict in your organization. So we hope that if you haven't already, you'll head out and take the conflict profile assessment yourself and encourage others in your organization to do the same.