Below are just suggested processes based on how our church handles group changes and reprinting.
Group Changes
In our camps, the first day we have a LOT of group change requests after kids are already checked in. This results in needing to print updated wristbands, which also results in new security codes. Security codes are generated with every check in, so when checking the camper back in, they get a new security code.
Group change when parent is still present
This option ensures that they are checked into the correct group with a wristband with the correct group printed.
- Process the group change in rock by going to the group and moving the camper to a new group. (Do this for all campers in the family that will need a group change.)
- Using an iPad, search for the camper’s name. If they were already checked in, you’ll have a check-out option. Click check-out to end their current attendance session with the old group. (If there are multiple campers in the family with group changes, or if other campers in the family are at the registration desk making reprinting not a problem, select all of them to check out.)
- Search for the campers’ names again to check them back in and print new wristbands + parent wristband. You should only be checking in the campers that switched groups and any campers that you checked out in the previous step. These ones will have a new security code. If there are no other campers that the parent is responsible for, they may throw away their old pickup wristband along with the camper’s. Otherwise, for today they will have an extra wristband to use at check out.
Group change when parent is NOT still present
Less ideal because they have attendance for the wrong group, but keeps security codes straight.
- Process the group change in rock by going to the group and moving the camper to a new group. (Do this for all campers in the family that will need a group change.)
- Do not check the camper out of their old group, that will inactivate the security code that their parent has on their pickup tag and will cause as mess at the security gate.
- On the camper’s wristband, cross out the old group and sharpie in the new one.
- Tomorrow the correct group will print when the camper checks in.
Reprinting
Reprinting only happens when a camper loses or tears their wristband. Reprints never print updated information, Rock caches the printed label and reprints will always print exactly what was printed before - which is what we want in the case of a lost or torn wristband so that it matches the security code on the parent wristband.
The rock documentation on reprinting has instructions for reprinting labels, which apply here as well. We don't allow our check in volunteers to reprint from the iPads. In order to keep the line moving quickly, they only do check-in, and reprinting (and group changes) happens from a registration solutions room, which has their own printer.