Core Docs - Engagement - View a Person's Communication History

Rock Version: v20.0
Last Modified: 2026-05-01 1:39 PM

A history of communications that have been sent to an individual can be viewed on the Person Profile page, under the History tab. This is where you'll come to find out which communications a person has received, and to view the details of those communications.

Phone Number Security in Communication History
You can set a security which allows specific people to view the SMS messages when setting up the SMS communication. But please note that the personalized communication history block does not respect SMS view access. This means that people will be able to see the SMS communication even if they do not have the security permission to do so.