Core Docs - Church Management - Intro to Benevolence

Rock Version: v20.0
Last Modified: 2026-09-28 12:25 PM

The benevolence feature allows you to track the assistance you provide to those in need. This tracking allows you to better understand who is being helped and how much help you are providing. Let’s see what's possible.

A benevolence request is the record of one person's need, such as help with rent, groceries or a utility bill, and what your organization did to meet it. Each request has a Request Type (a Benevolence Type like Housing or Food Assistance), a Request Status and the case worker it's Assigned To. A typical request moves through these steps.

Requests tied to a person record also show on the Benevolence tab of that person's Person Profile, as covered in View Benevolence on the Person Profile. To set up Benevolence Types and work through requests field by field, see Manage Benevolence Requests.

Benevolence Security
The benevolence pages are secured to only allow those in the 'RSR - Benevolence' security group access to them. Be sure to add the appropriate people to this group to enable this feature.