Core Docs - Church Management - Individual vs. Family Check-in

Rock Version: v20.0
Last Modified: 2026-04-24 11:51 AM

Before we get into the more technical aspects of configuration, let’s step back and take a general look at how individual and family check-in works in Rock.

The specific screens the guest will be guided through are based on whether they’re checking in an individual or a family, as well as the check-in system settings set up by the administrator. But as you can see, the process is similar for both.

Now let’s take a more specific look at the family check-in process. Here, Ted and Cindy Decker are checking in their children, Noah and Alex.

There is also an optional Ability Level screen that is displayed if any areas or groups selected have an ability level requirement (e.g., crawling, walking, potty-trained, etc.). This screen is used to filter the available areas and/or groups. You can learn more about it in the Ability Levels chapter below.

Previous Check-Ins
By default, when accessing the Family Selection screen, family members who have previously checked in within the last 10 days will already be selected. If 10 days is too short (or too long) a timespan, you can change this value in the Check-in Configuration area. See the Configure Check-in section below for more information.  

The process described above is practically the same for an individual, but the process is only done once rather than cycled through multiple family members.

As you can see, many of the screens will be skipped over if there is only one selection. This means if a family only has one teen, for example, they will only have to enter the phone number and select their family. The rest of the screens will be skipped, and their label(s) will print. This makes check-in very quick and simple.