Core Docs - Core Concepts - Intro to Agents

Rock Version: v20.0
Last Modified: 2026-04-30 3:49 PM

Your best skill isn't finding records in a database. It's caring for people.

Rock has always been built to help your team spend less time on administration and more time on ministry. Agents are the next step in that mission, and they change things in a meaningful way.

A Rock agent is an AI assistant built right into Rock. Ask it a question in plain language and it searches, looks up, logs and retrieves without you navigating a single menu. It knows your data, speaks your language and gets things done while you stay focused on the person in front of you.

Here are a few things you can ask a well-configured agent right now:

You don't need to know where any of that information lives in Rock. Just ask.

This is still early. The team behind Rock has spent over a year building the foundation for something much bigger. Voice agents are on the way. You'll speak your question and hear the answer back. A knowledge base built inside Rock will let agents draw from your own documents and resources, not just your database records. Routine back-office tasks that take staff time today will eventually happen on their own.

The goal has never been to replace the people doing ministry. It's to give them back the time to do more of it.

An agent is made up of three things working together:

You decide which skills and tools each agent gets, and you write the instructions. Rock handles the rest.

You'll probably have more than one agent

Different people in your organization need different things from an agent, and different levels of access. That's why Rock lets you configure multiple agents.

A staff agent might have access to most of Rock's capabilities. This is the agent that opens in the chat panel when a staff member pulls up a person profile.

A volunteer agent might be more limited. Maybe it can look things up but not make changes. Its instructions might tell it to ask for clarification more often, since volunteers may not know your internal terminology.

A public-facing agent might be stripped down to just a few things: service times, event information and campus locations. It lives on your website and talks to anyone.

As your organization gets more comfortable with agents, they can start taking on routine back-office work too. Tasks that used to require someone to log in and do manually can start happening on their own.

Safety and your data

Rock's agents work within the same security model you already use. If a person can't see a record in Rock, the agent can't show it to them. For a full look at how security works, see the Agent Security article.