Core Docs - Core Concepts - Configure Checkr

Rock Version: v20.0
Last Modified: 2026-04-06 3:59 PM

The first option for running background checks on individuals is Checkr. Once configured, Rock will default to using Checkr for background checks. You can easily change this default, however, which we'll look at shortly. First, though, let's look at the steps to set up your Checkr account.

Step 1: Sign-up

The first step in the process is to sign up for a Checkr account. You'll start from your rockrms.com account.

Step 2: Set Up Webhook Inside Checkr

The next step is to set up a webhook inside Checkr. This tells Checkr where to send updates when background checks are complete. Begin by logging into your Checkr account at dashboard.checkr.com, then navigate to:

Account Settings > Developer Settings.

Type your Rock URL appended with /webhooks/checkr.ashx in the Webhooks URL field, select Live, then click Add. Finish by selecting the subscriptions shown in the above screenshot.

If background checks are successfully submitted to Checkr but results are not returned, Checkr may need to enable account-level webhooks on your account in order for everything to work correctly. You'll want to make a request to Checkr support to enable them in this case.

Step 3: Configuration

Now that Checkr is active, it's time to link your account to Rock. From within Rock, access the Checkr screen located at:

Admin Tools > Settings > Checkr

Enter your Checkr Access Token (from the Rock RMS website) into the field provided. Click Save. The Background Check Types list is automatically downloaded when you enter the access token. If you want to download an updated Background Check Types list, click the Update Packages button.

Checkr is now active by default in Rock. You can view Checkr's status in the Background Check Providers page in Settings under Admin Tools.

The Access Token should already be filled in for you at this point, since you provided it on the Checkr configuration page. Pictured below, you can see the Background Check Types list and the Update Packages button mentioned above.

Viewing Checkr Requests

You can view all the requests that Checkr has processed in the Checkr page. This list is provided to help you see what's being processed at a high level. As you'll see soon, you can also view the results of a specific background check request from the Workflow and Person Profile pages.