Core Docs - Church Management - Family Pre-Registration

Rock Version: v19.0
Last Modified: 2025-11-13 12:50 PM

When new people show up for the first time, you'll need to enter them into the system before they can check in. The best way to enter these families is under People > New Family.

If you are using a paper registration card and entering the data into the system, keep in mind you don't need to enter all of the data right away. You only need to enter these six key points to get started:

You can enter other contact information like addresses and emails later. This really helps speed up the registration process for first time guests.

It's critical that you enter a child's birthdate before the family attempts to check in. Without a birthdate none of the age filters will work. Also, if you've configured your check-in groups to filter on grade, it's highly recommended that you enter those right away. If you don't, it will fall back to using age, but the grade is usually a better (read: narrower) filter.

Self-Service Coming Soon
The New Family screen does not allow you to enter some fields, like allergy/legal notes. This must be done on the Person Profile screen. We hope to add specific registration screens soon to streamline the entry process and even allow a self-service capability. Stay tuned.

Configure Family Pre-Registration

The Family Pre-Registration block can be used by families to pre-register before attending a service for the first time. Registering ahead of time makes the check-in process faster and easier. By default, the Family Pre-Registration block is included in the external site on the Connect page.

You can customize the Family Pre-Registration page by changing the block settings on the external site. There are a lot of settings here, so we're going to break it up into pieces.

As you can see, there are several ways to get new people into Rock. You can even turn a kiosk into a volunteer assisted, walk-up registration station to help get people registered. Read more about that in the Check-in Registration article.