Core Docs - Supporting Rock - Configure Observability

Rock Version: v19.0
Last Modified: 2025-11-06 10:49 AM

Much of the configuration happens in your observability service of choice. We'd love to help, but keeping tabs on all those external services is like herding cats. But don't sweat it, we've got your back for the Rock side of things. And on the New Relic side of things, you’ll find it’s pretty easy. Just go to newrelic.com and click the “Get Started Free” button.

Back in Rock, head over to Admin Tools > Settings > System Configuration. Look for the Observability section, nestled beneath UI Settings. This is where your Rock setup will take place. Ready to dive in and get things rolling?

And that’s it! Filling out this one panel is all you need to do to get connected and start sending telemetry data.

We should mention that there’s also an optional setting called "Observability Service Name" under "Web.Config Settings" in System Configuration. It's set as "rock-rms," but you can adjust it to differentiate between production and sandbox environments if necessary.

Finally, there’s one last setting you might need to know about. Head over to Admin Tools > Settings > HTTP Modules. Now, don't stress, you usually won't have to tinker here. Just know it's a thing. Your job? Make sure the Observability item is Active, as pictured below. If it’s not, just click on the Observability row and set it to Active.