Blog - What's New in Rock v19.0 | Connections Refresh & Experience Modes

Rock v19 Early Access is coming soon, and these videos cover all the exciting new ministry tools included in this version. We've given Connections a separate video since it's packed full of features and information you'll want to learn more about. View the release notes for additional information.

Features & Enhancements

Experience Mode is one of the powerful features in this release that will change the way you interact with Rock. This allows you to choose an Essentials interface for a focused look at Rock's primary use cases, or the Trailblazer interface for diving deep into Rock's extensibility. Watch this roundup of major updates and enhancements coming in v19.

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Connections

The Connections feature has been refreshed with a polished UI and a new Connections List view. You'll learn about the Operational Snapshot block that turns raw connection data into structured data to help you understand the health of your connection requests.

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TL;DR: What's New for Your Team

• Operational Snapshot gives your connections staff a real-time pulse on every active connection request across your organization. Quick stats, color-coded health charts and the Care Lapse bar make it easy to see who needs attention and hold connectors accountable for timely follow-up.
• Connections List View is a new way to work through connection requests in a sortable, groupable list with a docked detail panel right on screen. Visual indicators for Due Soon and Overdue statuses help your team prioritize the right follow-ups fast.
• Experience Modes lets your organization choose between Essentials Mode for a streamlined, everyday-focused interface and Trailblazer Mode for full access to advanced settings. An administrator sets the mode for the whole organization, so non-technical staff aren't overwhelmed while power users still have everything they need.
• Built-in Captcha protects your public-facing forms from bots using a Proof of Work approach that runs invisibly in the background. Rock handles the setup for you, so your forms stay secure right out of the box without any extra configuration.
• Check-in Manager Refresh makes it easier than ever to see exactly who made it into the room, with a polished, real-time interfaces. Your volunteer teams get a cleaner, more intuitive experience every weekend.
• Unsubscribe Report gives you a clear picture of individuals who have opted out of communications, including what message triggered the unsubscribe and their current engagement status. Use it to fine-tune your communication strategy and make sure your messages feel like a welcome addition rather than a burden.
• Duplicate Finder Updates now show the Record Source for each person in the list, so you can see exactly how a record was created before you decide to merge. That extra context makes database cleanup faster and more confident.