Blog - AI Voice Models & the Hidden Costs of Untrained Staff | Ep 214

Published: May 19, 2026

Most church leaders know their staff training isn't as robust as it should be, but very few understand what it's actually costing them.

In Episode 214, Jon, Emily, and Nicole bring to light three real costs: lost staff productivity, missed connections with your congregation and redundant software your church is paying for because they don't know Rock already does the job.

Before diving into training, Jon walks through AI voice models coming to Rock that sound human, compute deals between major AI providers and cloud platforms, and the important distinction between chat AI and agentic AI.

The episode closes with a four-question self-assessment every church leader should run this week and actionable steps to strengthen your staff's Rock training.

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